Call Us Today at: (519) 737-7333


Privacy Policy Statement

Protection of your personal information is important to us.

This is the website of Bluewater Heater Inc. We are an Ontario Incorporated company, headquartered in Oldcastle, Ontario. Our physical office address is:

2220 Olympia Drive, Unit #1
Oldcastle, Ontario
Canada N0R 1L0

For general privacy information, please contact the “Privacy Officer” by e-mail at or by telephone at 519-737-7333

We can be reached any of the following ways:

By phone: 519-737-7333
By fax: 519-737-7337
By email:
By post, courier or in person: 2220 Olympia Drive, Unit #1
  Oldcastle, Ontario, Canada, N0R 1L0

We only collect information volunteered by the consumer, such as contact or survey information and/or new customer applications. We do not share your e-mail address, phone number or other information with other companies. If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address, calling us at the above telephone number, or writing to us at the above address. If you supply us with your physical postal address on-line you may receive periodic mailings from us with information on new products, promotions, special offers or upcoming events. If you do not wish to receive mailings from us or would like to have your name put on our do-not-share list, please provide us with your exact name and address.

Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed. We do not share your phone number with any other companies, persons or entities whatsoever. We do not sell or rent your personal information and we will not retain the information for longer than is necessary to fulfill the purpose for which it was originally collected.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Website to notify you of these changes and provide you with the ability to opt out of these new uses.

Upon request we provide site visitors with access to all information (including proprietary information) that we maintain about them. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, transaction information, communications that the consumer/visitor has directed to the site. Consumers can have this information corrected by completing our Contact Us form, calling us at the above telephone number, or writing to us at the above address.

With respect to security we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

We have strict safeguards in place. These include premises security; locked filing cabinets; information technology security such as restricted access to specific programs, firewalls and software security; and restricting access to personal information only to those employees and partners to which it is necessary. We keep our employees up-to-date on policies and procedures regarding protecting personal information.
We may use the services of a third party to process personal information. However, we ensure there are confidentiality agreements in place so that your information is protected while in their possession.

You can visit our websites without telling us who you are or revealing any personal information, including your e-mail address. Our web servers automatically recognize normally available technical information when you visit our site, and this information is aggregated and used to measure statistics regarding the use of our site, such as the number of visitors, average time spent on the site, pages viewed and similar information. However, this information is not disclosed or shared with third parties and is only used for purposes.

Our goal in collecting personal information online is to continually improve the content of our website and to offer consumers our products, promotions and other information that best meet your preferences and desires.

Bluewater Heater Inc. reserves the right to change this policy at any time. This policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party. By using the website, you signify your agreement with the terms of our privacy policy.

Your privacy is very important to us. Bluewater Heater Inc. has appointed a Privacy Officer, who is responsible for our accountability and compliance. She can be contacted anytime regarding privacy matters at: Joanne Hughes,

Security Statement

Protecting both your personal and credit card information is very important to us. When you place an order, it is placed through secure servers. The servers encrypt your credit card information you input, and is at today’s industry standards and safest level for online purchasing. Once we receive your information, we protect it against unauthorized use. If you prefer, you may call us at 519-737-7333 or print your order form and fax it to 519-737-7337. Never send sensitive financial or credit card information or by e-mail.


Bluewater Heater Inc. works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Bluewater Heater Inc. employees who handle customer data do not have access to your credit card details as this information is immediately encrypted after you execute the continue link at the bottom of the payment details section. In order to shop online, Bluewater Heater Inc. collects your name, address information, and credit card information, so that it can fulfill your order, as well as your contact information (e-mail and telephone) in case we need to communicate with you regarding your order.

We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire encrypted credit card number to the appropriate credit card company during order processing. To complete credit card transactions, Bluewater Heater Inc. provides the following member information (name, billing address, credit card number, expiration date, and transaction amount) to the credit card processing company we use via secure communications pathways. In addition, as part of the fulfillment process, Bluewater Heater Inc. may share shipping information with intermediary shipping companies, including but not limited to Canada Post, FedEx, UPS or third party courier companies.